Refund policy

Return & Refund Policy

Last updated: August 18, 2026

All sales are final at MomentaryNY. We do not accept returns or exchanges.

Before placing an order, please carefully review your item, size, color, and shipping information. Because all sales are final, we are unable to offer refunds, returns, or exchanges for incorrect sizing, change of mind, or unwanted items.

Damaged or Defective Items

If your order arrives damaged or you believe you received a defective or incorrect item, please contact us at momentary.ny@gmail.com as soon as possible after delivery.

Please include your order number, a description of the issue, and clear photos of the item and packaging. We will review the situation and determine an appropriate resolution.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If you realize that you entered an incorrect address, contact us at momentary.ny@gmail.com as soon as possible. If your order has not yet shipped, we will make reasonable efforts to update the address.

Once an order has shipped, we cannot guarantee that the shipping address can be changed. MomentaryNY is not responsible for orders shipped to an incorrect address provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, please contact us at momentary.ny@gmail.com. Any additional shipping costs associated with reshipping the order may be the customer’s responsibility.

Questions

For questions regarding an order or this policy, contact:

momentary.ny@gmail.com

MomentaryNY reserves the right to review individual situations involving damaged, defective, or incorrect items and determine an appropriate resolution.