Shipping policy

Shipping Policy

Last updated: August 18, 2026

MomentaryNY currently ships orders within the United States.

Processing & Shipping

Orders are generally processed and shipped within 1–3 business days after the order is placed.

Orders are primarily shipped through USPS. Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Shipping and delivery times may vary depending on the destination, carrier delays, holidays, weather, and other circumstances outside of MomentaryNY’s control.

Tracking

Once tracking information is provided, customers can use the tracking number to monitor the status of their shipment.

MomentaryNY is not responsible for delays caused by the shipping carrier after an order has been shipped.

Delivered but Not Received

If your tracking information states that your package was delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or others who may have received the package.

You should also contact USPS directly regarding the shipment and, when applicable, submit a claim or missing-mail request.

MomentaryNY will assist with the information available to us, but we cannot guarantee a refund or replacement for packages that the carrier’s tracking information shows as delivered.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error before your order ships, contact momentary.ny@gmail.com immediately. We will make reasonable efforts to correct the address before shipment.

Once an order has shipped, we cannot guarantee that the address can be changed.

MomentaryNY is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Additional shipping costs may apply if an order needs to be reshipped.

Shipping Questions

For questions regarding shipping or your order, contact:

momentary.ny@gmail.com